Whoa Means No for Many CES 2018 Products

Written by: on January 15, 2018

The Art of Mobile Persuasion Podcast, Jeff Hasen (Mobile Strategist)

The Art of Mobile Persuasion is a book written by POSSIBLE Mobile’s Mobile Strategist, Jeff Hasen. Jeff’s podcast is a play off of his book and discusses how the world’s most influential brands are transforming the customer relationship through courageous mobile marketing. Jeff provides actionable insights on campaigns, trends, and technologies for the world’s most innovative marketers.

Episode 25: Whoa Means No for Many CES 2018 Products

Urine-testing toilets? Joe and Joanne Average don’t even want you to know what’s in their refrigerator. In this podcast episode below, listen to Jeff Hasen talk about what was on display at CES 2018 and what your customers and prospects are likely to say about them. Plus, actions to take to avoid chasing shiny objects. Find more about this episode in the post below.

Whoa Means No for Many CES 2018 Products

“Whoa” is the first word that you noticed in this year’s CES promos and on attendee badges.

And, if you are similar to me, it’s the first word that you utter across all show floors and exhibit halls in Vegas.

Like when you see a “smart” bathroom promising to test your urine (that’s actually dumb). Or when you come upon signage proclaiming a “robot revolution” (that one is my official hype winner in what was, as always, an extremely competitive category).

I’m no anthropologist but some of my best learnings come from taxi drivers on the way to and from the conference.

This year, on the road in from the airport, a middle-aged gentleman at the wheel scoffed at the need for voice-activated devices all throughout his home.

“I’ve got that on my phone with Google,” he said. “Anything I need to know, I can get it already.”

For the fourth year in a row, I asked the so-called Average Joe and Joanne whether they have interest in a “smart” refrigerator that could tell them when they are low on milk or beer, and even save a return trip to the market for an otherwise forgotten item.

The answer is always “no” with privacy being the main inhibitor.

So, I guess the urine-screening toilet isn’t making it into their houses – or yours or mine – anytime soon.

Just what was shown at CES 2018 that could have mass appeal?

Those products that had a personal touch.

For instance, the smartest watch is the one that is intelligent about you, not everyone else. Casio brought a meaningful group of apps to a previously released watch that now caters to individual taste.

For instance, Fishbrain is supposedly the world’s largest community-based fishing app, producing local fishing forecasts and the best spots to catch that big one. However, I haven’t fished since I caught a muskie 27 years ago (luck, not app), so the Pro Trek Android Wear model had to offer me something else. Choices are now in the categories of skiing, surfing, golfing, swimming, and hiking. That works for me.

And all the apps are included with purchase of the watch.

Elsewhere, there were apps that solved some of life’s challenges – cooling a house in summer before you arrive home, for example. New? Not so much. Appealing to folks like my cab driver? Definitely. Those apps have become more intuitive and valuable.

But for all of the products that sought to address a need, there were thousands of others that left me scratching my head.

Atop that list were the self-driving concept cars from Ford and Toyota that touted pizza delivery as an effective use case. Will the cost go down for the consumer? Will the human-less car put more pepperoni on the pie? Is there a cost-savings for the pizza companies?

If the answers to all of those questions are no, please tell me why someone would be willing to go outside in the snow and darkness, in pajamas and slippers, to use an unfamiliar keypad to unlock a pizza that costs the same or more and makes the consumer work more for it.

Customers won’t pay more for a pizza just because it comes in an innovative way. If a carrier pigeon could get it there hot and quickly and cheaper, they’d happily say, “the heck with self-driving cars.”

And about those robots everywhere? For what?

My wife doesn’t want a lawn mowing robot. She’ll quickly tell you that she married one.

The lesson of it all?

Beware of shiny objects. Know that the 180,000 who attended CES almost surely misrepresent your customers and prospects.

Build upon what you know. Definitely make bets on innovation or you will be left behind. But don’t wager the house.

Much of what we saw was early-adopter models at best, ones that caused a ripple on Twitter but are not destined to do the same on Main Street. Or in taxis where the real deciders of product success or not make their livings and spend their money judiciously.

(This article originally appeared on The Drum.)

Jeff Hasen

Jeff Hasen

Jeff Hasen is Wunderman Thompson Mobile's Senior Strategist and is one of the leading evangelists in mobile and emerging technologies. He enables brands to get closer to their customers in times upended by new devices and behaviors. The results are increased sales and loyalty and businesses doing the disrupting rather than being disrupted.

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